Spring is finally here! The sunshine and blue skies are a welcomed sight at our household. It also means that we are FINALLY able to get started on the next stage of our backyard landscaping project. We started phase 1 (the demo) last fall, and made quick progress. Demo goes REALLY fast when you get rid of everything! We also encountered plenty of delays, and as a result have had to stare at a lot of dirt—and when it rains mud—for the better part of 6 months!
Scheduling has proven to be the biggest challenge. When our contractors were available, the weather didn’t cooperate. And when the weather was good, our contractors had prior commitments. It felt a little like trying to catch lightening in a bottle.
We would try our best to plan ahead, but predicting the weather is 50/50 at best. After all, the weather man seems to be wrong as much as he is right. I went to great lengths trying to control the weather. I know that sounds funny, but I did. I thought if the grounds crew for the San Francisco Giants can keep the infield dry when it rains surely, I can keep my backyard from getting muddy. If I could succeed in keeping the ground dry then maybe, just maybe I’d be able to have the stars align for one Saturday when our contractor was also available. (How did I do? I’m happy to report that I was able to keep the ground dry. But as is often the case when you’re working with a good contractor who is in high demand, they had limited availability.)
Throughout the process, I realize a similarity between my responsibilities as a loan officer and my self-appointed duties as landscape project manager. In the same way that I can’t predict when the weather will be ideal for work on the landscaping project, I don’t know when rates will drop creating the ideal opportunity for our clients to capitalize on a refinance. What is within my control is my ability to keep in touch with our clients to know their needs and goals and stay vigilant to the direction that rates are headed. Much like the weather man’s forecast, I provide an educated forecast of what we anticipate rates to do. But we also stay prepared to reach out to our clients when rates improve unexpected. After all, you never really know when it’s going to be a sunny day!

Many of us have begun to get our tax paperwork in the mail, and are beginning to get into that annual financial mindset of planning for the upcoming year. It probably doesn’t hurt that every third TV ad is H&R Block or Turbo Tax commercial! This annual market forecast is a timely message to my clients and readers who may be wondering if now is a good time to buy or sell. I’ve always said forecasting is a fancy word for guessing. No one knows for certain what lies ahead in our local real estate market. Nevertheless, as someone who witnesses the front-lines action in the market, I have the chance to share observed indicators with you.
I anticipate sales activity to rebound in 2019; especially in the Sacramento area. Sacramento and the surrounding communities continue to be a popular destination for bay area transplants as well as other buyers looking to relocate.
A few years ago 

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Coincidentally, I also recently received two negative reviews from clients last year. It takes courage to constructively criticize someone’s life craft, and both clients provided their feedback with a good-nature intent to help our business improve. While difficult to admit, I now know I genuinely let these clients down and did not deliver the caliber of service they both deserved. Our business has already become better as I’ve implemented changes to avoid our follies from happening again, but truthfully I valued one of these poor reviews so much more than the other.
You see, one client gave me their feedback during a transaction and the other was given over two years after our work together had ended. The former allowed me to make adjustments, earn the client’s trust back, and show them that their input was valued and heard. The latter moved on to another real estate professional’s services, and I’m left wondering if I’ll ever get a second chance to prove our services and value again to that client.
While I know the best time to receive feedback is during a transaction, we’ve historically only asked for it AFTER a transaction. That is changing! Moving forward, we will send you a feedback survey half-way through the transaction as well as the customary one immediately afterwards. While I won’t turn a blind eye to praised reviews, I honestly have learned the most from the handful of negative reviews I’ve received over my 16-year career. Believe me, I hold onto all 6 of them (who’s counting!!??), but not in a bitter, scornful way. Rather, I hold them close as reminders to find ways to improve our services, to not take for granted the trust clients place in us, and ultimately to become a better person.
Mount Shasta, as many know, is an iconic mountain in Northern California. Its summit, at 14,179 feet, is one of the highest peaks on the West Coast. My brother and sister-in-law, whom my daughter quasi-worships, led & accompanied her on the two-day trek.
There’s nothing wrong with being cautious. Caution can keep us safe and alive! But too much caution, even towards our children’s welfare, turns to fear that is detrimental to their well-being.

