Posted by: msundermier | January 2, 2019

I Learn The Most From Poor Reviews

Earlier in 2018 I shared the 100th positive written review from my family of clients.  I post them on MattsMemos.com as a way for new clients to learn about our business and our track record of earning folks’ trust.  These reviews are the single, most-important marketing tool I could ask for; thank you to each person who has taken time in the past to leave us a review.

Negative to PositiveCoincidentally, I also recently received two negative reviews from clients last year.  It takes courage to constructively criticize someone’s life craft, and both clients provided their feedback with a good-nature intent to help our business improve.  While difficult to admit, I now know I genuinely let these clients down and did not deliver the caliber of service they both deserved.  Our business has already become better as I’ve implemented changes to avoid our follies from happening again, but truthfully I valued one of these poor reviews so much more than the other.

Helpful TipsYou see, one client gave me their feedback during a transaction and the other was given over two years after our work together had ended.  The former allowed me to make adjustments, earn the client’s trust back, and show them that their input was valued and heard.  The latter moved on to another real estate professional’s services, and I’m left wondering if I’ll ever get a second chance to prove our services and value again to that client.

lessonslearnedWhile I know the best time to receive feedback is during a transaction, we’ve historically only asked for it AFTER a transaction.  That is changing!  Moving forward, we will send you a feedback survey half-way through the transaction as well as the customary one immediately afterwards.  While I won’t turn a blind eye to praised reviews, I honestly have learned the most from the handful of negative reviews I’ve received over my 16-year career.  Believe me, I hold onto all 6 of them (who’s counting!!??), but not in a bitter, scornful way.  Rather, I hold them close as reminders to find ways to improve our services, to not take for granted the trust clients place in us, and ultimately to become a better person.

Thank you for your honesty in future reviews.

 

Posted by: msundermier | December 12, 2018

The Fine Line Between Caution & Fear

My oldest turned 13 a few months ago…glorious and gory teenage-hood has entered our home!!  One thing my teenager yearns for is independence.  Those close to her know she’s been this way from day one.  In fact, I posted about her fearless spirit as a tiny 4-year old in this 2010 blog post.

Maddison (2)

Her adventurous and independent streak runs deep.  One way we have channeled this is to allow her to do some very daring feats under adult, but not parental, mentor-ship. Case in point, she climbed Mount Shasta when she was 10 years old!

Andy and MaddisonMount Shasta, as many know, is an iconic mountain in Northern California.  Its summit, at 14,179 feet, is one of the highest peaks on the West Coast.  My brother and sister-in-law, whom my daughter quasi-worships, led & accompanied her on the two-day trek.

Many treacherous conditions awaited them, most notably unseasonably warm temperatures that melted the ice that was coagulating the rocks and preventing rock slides.  On their descent, boulders broke free and cascaded in their direction.  They were aware of this potential, and were lucky to steer clear of the rock slides.  If a careening rock would have hit them, life-threatening injuries, or death, would have been the consequence.

It’s quite natural to protect your kids from dangerous encounters.  It would have been very understandable if we held her back from future expeditions after experiencing such a close call with the violent great outdoors.  But, my daughter feels most alive when she’s adventuring outdoors.  She relishes in the courage, the freedom, and the perseverance it requires.

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I would argue that while it’s scary to let your kid take chances, being overly fearful for them can be even worse.

Kids are sponges.  They absorb our actions, our words, and especially our emotions.  A fearful parent will breed a fearful child, and a fearful child often grows up to be a fearful adult.  Too many of us, unfortunately & admittedly, let “fear take the wheel and steer” (a great line from the song Drive by Incubus) in our life and it inhibits our ability to live life to the fullest.  As parents, we should try to avoid instilling a fearful outlook in our children by means of our own fearful behavior.

CautionThere’s nothing wrong with being cautious.  Caution can keep us safe and alive!  But too much caution, even towards our children’s welfare, turns to fear that is detrimental to their well-being.

Becoming overly fearful doesn’t just apply to parenting; it applies to everything.  In my mortgage and real estate practice, I often see clients, business owners, and myself make foolish, fear-driven decisions.  I’m sure you witness (and experience!) the same thing in your life too!  There’s a fine line between caution & fear, and it’s a tricky balancing act to pull off.  Parenting, more than anything, has taught me that.

As for my teenager, she’s entering a very risky time of life.  But it’s also one of so much discovery, opportunity, and growth.  Wish my wife and I luck with keeping her confident, fearless attitude in tact while trying to show her the pitfalls of preliminary adulthood.

Posted by: msundermier | November 29, 2018

Major Milestone in Folsom

Early this month, homeowners began moving into the first set of completed houses at Folsom Ranch. A project that has been 20 years in the making is finally taking shape and becoming a reality. Our office had the opportunity to take a bus tour of the South of 50 project to see the progress made.

Folsomranch

While a lot of construction has yet to break ground, a great deal of work has been completed. Currently, Taylor Morrison and Lennar are the two home builders have a total of 4 neighborhoods under construction for a total of 387 houses; 206 by Taylor Morrison and 181 by Lennar. In addition, the first elementary school is scheduled to open as early as 2020.

QR ScanClick here for a detailed map of the project, or scan the QR Code. 

If you are interested in learning more about the south of 50 Project, please reach out to our office with questions.

 

 

Posted by: msundermier | November 15, 2018

Being Professional Means Being Personal

A few years ago, a former colleague told me he wanted to improve his biography page on his web site to come across more professional to clients.  After making his “improvements” I noticed he polished up his professional accomplishments and completely removed the paragraph about his personal interests, hobbies, and passions.

This struck me. In my opinion, conducting yourself in a professional manner includes revealing yourself personally to create TRUST with others.  In fact, that’s what this blog is all about!  The slogan “Part Professional, Part Personal, Always Insightful” means I want to provide both professional and personal insight so you may better know and trust me and my services.  WHO you are often means more to others than simply WHAT you do. 

Maybe I feel this way because of my chosen field and the way we run our business.  When helping clients, we often ask personal questions about their life goals and dreams so we can best serve them and make the transaction’s outcome signify more than just dollars and cents.  In requesting such personal information, it is only fair we reciprocate and divulge ourselves through the process.

While driving around looking at homes, clients learn about my family, my boating obsessions, my ideals…they learn about me as I’m learning about them.  To me, professionalism is more than respectful demeanor, appropriate dress and market expertise; it also includes a personal panache that allows you, the client, to get to know, like, and trust me, the professional, as a person.

I consider this the “new-school” way of being professional.  Simply doing your job well is not enough.  You must do it passionately while exuding your values and your interests; your personal side.  On the chance you haven’t seen it yet, check out our team profile video to get to know our team better, both professionally and personally.

Posted by: msundermier | October 30, 2018

Want to Pay Less in Taxes? Let us help!

Business man pointing the text Time for TaxesMost California homeowners received their property tax bill in recent weeks. Many of us just file it away without looking since most of us have our mortgage company pay the tax bill. If you do this, you may end up paying more for property taxes than you should without even knowing it!                                                        Let me explain.

Tax_Man

Every year the county assessor’s office determines the assessed values of properties from which to calculate your property tax bill. California has many state laws, most notably Proposition 13, that skew one’s assessed value. Thus, the assessed value is often lower than true market value. Occasionally, the assessor’s office gets it wrong and assesses your home for MORE than the market value, resulting in you paying more taxes than you should.

time_managementAll counties have an appeals process to reconsider your assessed value, but there is a window of time to file the appeal. Sacramento County, for example, requires the appeal to be received before November 30.

I am offering a free service to my clients to help with the appeals process. If you believe your assessed value is unfairly high (check your tax bill or a link like this one), give us a call or a click and we will research comparable sales to your home to help make a valid argument to the assessor’s office. Doing so could save you hundreds on your property tax bill.

Posted by: msundermier | October 15, 2018

Team Member Spotlight – Chris McGann

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Adding Chris to our team was one of the most significant business decisions in our company’s development.  Prior to Chris, Lisa & I were solely responsible for all sales tasks, putting us financially at risk if either of us were to  have a dry spell, and certainly putting us on a path to professional burn out!
He was the first member who was brought in to help with originating loans and selling real estate. With Chris’ extensive customer service history combined with our experience and mentorship, we knew we would have a rising All-Star in no time.

Chris has become one of the most versatile and invaluable members of the team over the years, as there’s rarely a situation where he’s not a part of the solution.  Check out Chris’ bio below to get to know him a bit more.

Chris McGann

Mortgage Consultant / REALTOR®

DRE #01941980 / NMLS #1104055

 

I am lucky enough to be involved in one of the biggest decisions my clients make in their lives. It’s an opportunity I don’t take lightly. My clients trust me to help them achieve their real estate goals, and in turn I trust my clients to fuel my business through referrals. Being both a licensed REALTOR® and mortgage broker for my entire career, I have taken the approach of offering both services. My clients and I find the combination of services to be more efficient, effective, and enjoyable than the compartmentalized approach.  I often serve in one capacity on a transaction, but my knowledge of both skill sets allows me to do my job better and make my counterparts’ job easier resulting in a smoother transaction. Buying a home or refinancing a mortgage can be an emotional process. Home is a feeling not a place, and it’s one of the best feelings in the world! Being able to share in that feeling is my favorite part of the job. 

I’ve called Sacramento home for nearly my entire life, and it’s now where my wife, Lisa, and I have decided to start our family. We purchased our first home in Carmichael – a fixer in need of some updating – and have enjoyed (for the most part) working to make it our dream home. 

Outside the office, traveling to new places with our son—Jackson (3 months), a curious & excitable little spirit who reminds us to have a fresh perspective towards life –is a passion of ours. We also enjoy challenging ourselves by training for half marathons (usually one a year), and spending time with family that is spread out across California. Our home has become the default gathering spot for hosting holidays and get togethers.

 

Posted by: msundermier | October 4, 2018

I Hate to Talk Politics Again, But…

In early 2017, I wrote a post about my hesitation, but ultimate need, to lace politics into an economic discussion in the wake of the 2016 presidential election.  It was one of the most popular posts of the year on my blog!

There is another current issue that requires tip-toeing on a new political subject. Since the headlines surrounding the pending Supreme Court Nomination of Brett Kavanagh simultaneously touches on all of the main taboo topics (sex, religion & politics), I’m not going to touch any of that with a 10 foot pole!

Instead, there are state-level political issues on the upcoming ballot that have the potential to significantly influence our local real estate market.  I feel fairly strongly about these matters, and hope that I can educate you of the issues, and incline you to vote “Yes on 5” and “No on 10” this November.

Yes on 5

California is facing a housing crisis – and it’s getting worse. Put simply: there’s not enough homes.  This is the largest single factor that has contributed to home prices nearly doubling in the last 6 years. Presently, too many potential homeowners and renters are simply priced out of the market. This November, two propositions meant to combat this crisis are on the ballot, and I believe one will make matters worse if passed.  Together, we can take decisive action to protect home ownership and private property rights in California.

The first is Prop 5, an initiative that will allow seniors, the disabled and victims of natural disasters to move to a home better suited to their needs without facing drastically higher property taxes.  It’s essentially an expansion of Propositions 60 & 90, current California laws that allow homeowners over 55 to move and avoid property tax reassessment.  Here’s how Prop 5 will work:

  • Seniors often live in homes that no longer meet their needs because their homes may be too big or too far from family. If these homeowners want to downsize or move closer to their children, they could face a doubling or tripling of their property taxes, or what’s being called a moving penalty.
  • Proposition 5 provides appropriate relief by allowing those eligible the ability to transfer their current property tax base to the purchase of another home in any of California’s 58 counties. Current rules only allow seniors to transfer their tax base if they buy a less-expensive home in the same county, but Proposition 5 will make more folks and more situations eligible for this tax relief, resulting in more homes to be sold and available for purchase, particularly older, smaller, more affordable homes. The new property tax for that individual would be based on their original home’s assessment, in addition to an adjustment consisting of the difference in value between the sale price of the original home and the sale price of the new home.
  • Proposition 5 would provide respect to seniors (many on fixed incomes), the disabled and disaster victims by allowing them the flexibility to move to a more suitable home. Right now, too many feel locked in place. 
  • This will help boost the housing inventory in existing neighborhoods as older homeowners move from their single-family homes that no longer meet their needs and free up housing for the next generation.

The other measure of concern on the November ballot is Prop 10, the so-called “Affordable Housing Act,” that would actually make the housing crisis worse by repealing the long-standing Costa-Hawkins Rental Housing Act, eventually allowing local governments to impose draconian rent control measures.  While on the surface rent control may appear to be a way to reduce housing costs for lower-income residents, it ultimately will have the opposite impact.

Here’s why Californians should vote NO on Prop 10:

  • Proposition 10 will reduce availability of affordable and middle-class housing. Academic experts from the University of Southern California, U.C. Berkeley and Stanford agree that it would drive up rents, while discouraging new construction and reduce the availability of affordable and middle-class housing. Even the state’s nonpartisan Legislative Analyst has found that passage of Proposition 10 would both discourage new construction and result in existing rental units being taken off the market, reducing availability of rental housing.
  • Proposition 10 will increase the cost of existing housing. Proposition 10 will cause homeowners to sell or convert rental properties into other more profitable uses, such as short-term vacation listing services like Airbnb. That would increase the cost of existing housing and make it even harder for renters to find affordable housing.
  • Proposition 10 will cost taxpayers hundreds of millions of dollars per year, reducing revenues available for education and public safety. The Legislative Analyst also said that Proposition 10 would likely reduce the value of rental properties and single-family homes, driving down local property tax revenues by up to hundreds of millions of dollars per year. Driving down home values will hurt middle-class families and will also reduce the funding available for vital services like schools, public safety, road repairs, education, and fire safety.noprop10
  • Proposition 10 will eliminate homeowner protections. Proposition 10 repeals protections homeowners have enjoyed for over 20 years, and lets the government dictate pricing for privately owned single-family homes, controlling how much homeowners can charge to rent out their home – or even just a room.
  • Proposition 10 might even lead to bureaucrats imposing oppressive surcharges when an owner takes a home off the rental market and chooses to occupy it.

Please vote YES on Prop 5 and NO on Prop 10 on November 6th.  I’m happy to chat about these matters further in the weeks ahead. Either leave a comment here or give me a call.

For more information:

Prop 5: https://voteyesonprop5.com/

Prop 10: https://noprop10.org/

Posted by: msundermier | August 28, 2018

Check Out Our New Team Video!

Building a trustworthy team at The Blue Waters Group has been one of the most gratifying accomplishments in my life.  Each team member brings something unique when serving our clients.  They are all special people, and I truly could not care for you and those you refer without them.
We’ve recently created a team video that tells the story of our team and our collective ability to help you.  You may already know the names of our teammates, but we want you to see their faces and feel their personalities; to have a connection with them.  We thought it a little cumbersome to go knocking on each of your front doors & introduce them in person, so making a team video was the next-best thing!
Over the years, you’ve trusted me to help you in your mortgage and real estate affairs.  As such, you’ve also placed your trust in our team.  They do more than support me behind the scenes; each one of them in their areas of strength are able to fill my shoes when necessary.  Its time I bring them into the spotlight and show them off to you.
In addition to monthly spotlights on our group, our team video (click video below) will surely further your understanding and appreciation of our team’s talents, and ultimately compel you to return & refer us for mortgage and real estate needs.

 

Posted by: msundermier | August 27, 2018

Team Member Spotlight – Jennifer Perry

We are so fortunate Jennifer is a part of our team.  You’ve likely worked with her during a recent transaction, as she acts as both a Loan Processor & Transaction Coordinator.
She’s sweet as can be with all of our clients, and is also incredibly determined with underwriters and other vendors when going to bat for you during transactions.
Below is her bio so you can get to know our Jennifer a bit more.
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Jennifer Perry

Senior Loan Processor & Transaction Coordinator

I have had the pleasure of working in this industry for many years, and have always loved the fast pace and unpredictability of this chosen career.  I have been a Mortgage Loan Processor for more than 12 years and have become a certified Transaction Coordinator for Real Estate since joining The Blue Waters Group almost 2 years ago.  

I have a wonderful husband, Trevor and two amazing boys, Bryce and Chad.  After having the opportunity to work from home while I raised my sweet sons, I was anxious to get back to the work place.  I was patiently searching for the perfect work family, and have been blessed to have found that with Matt and Lisa.  The “Team” environment that they have created, is such a peaceful, supportive, and wonderful place to be and I could not be happier.

Currently I am studying to obtain my Real Estate and Loan Originator’s license in order to further advance my career and continue my passion in helping current homeowner’s and future homeowners with obtaining their financial dreams!   

Posted by: msundermier | August 27, 2018

Showcase Video – 335 Shockley, Auburn

We were honored to recently list and sell this incredible home in the Auburn foothills.  Special properties deserve special marketing; here is a video we shot, edited, and produced all in-house.  Check it out; and remember we can offer this level of professional marketing when helping you sell your home.

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